Company:
JK9 Graphics
Registered office: Příchovice 239, 334 01 Přeštice, Czech Republic
Company ID: 25209116, VAT ID: CZ25209116
E-mail: info@jk9graphics.cz, Tel: +420 606 180 071
(hereinafter referred to as the “Seller”)
for the sale of goods through the online store at: www.jk9-graphics.cz
1. General Provisions
1.1 These Terms and Conditions regulate the rights and obligations between the Seller and the Buyer arising from the conclusion of a purchase contract through the Seller’s online store.
1.2 The Buyer is either a consumer or a business customer.
1.3 The contract is concluded in the Czech language.
1.4 These Terms and Conditions form an integral part of the purchase contract.
2. Conclusion of the Purchase Contract
2.1 The presentation of goods on the website is for informational purposes only and does not constitute a binding offer to enter into a contract.
2.2 The purchase contract is concluded at the moment the Buyer sends the order and the Seller confirms it.
2.3 Orders can be placed with or without registration.
2.4 The Buyer is obliged to verify all data before submitting the order.
2.5 The contract is archived electronically and is not accessible to third parties.
2.6 The Buyer agrees to the use of remote communication means when concluding the contract.
3. Price and Payment Terms
3.1 All prices are inclusive of VAT.
3.2 Accepted payment methods:
- Online card payment
- Bank transfer
- Cash on delivery
- Cash upon personal pickup
3.3 The invoice is sent electronically and serves as a tax document.
4. Delivery Terms
4.1 Delivery options:
- PPL courier service
- Personal pickup by prior arrangement in Příchovice
4.2 Delivery times depend on product availability and type of order. Usual dispatch time is 3–7 business days.
4.3 Shipping costs are shown during order confirmation. In case of return or complaint, the Buyer bears the return costs unless otherwise agreed.
5. Withdrawal from the Contract
5.1 The consumer has the right to withdraw from the contract within 14 days of receiving the goods.
5.2 This right does not apply to custom-made products (e.g. with a name, number, logo, etc.).
5.3 Returned goods must be undamaged, clean, and complete.
5.4 The Buyer must include a cover letter or completed return form with their bank account and order number.
5.5 The withdrawal form is available at: https://www.jk9-graphics.cz/user/documents/upload/gallery/Průvodní dopis.pdf
6. Warranty and Complaints
6.1 The Buyer has the right to make a complaint within 24 months of receiving the goods.
6.2 Complaints must be submitted in writing or electronically. We recommend using the complaint form.
6.3 The Complaints Policy is available at: https://www.jk9-graphics.cz/reklamacni-rad/reklamacni-rad/
7. Data Protection
7.1 The Seller processes personal data in accordance with GDPR and Czech law.
7.2 Detailed information is available in the Privacy Policy at: https://www.jk9-graphics.cz/zasady-zpracovani-osobnich-udaju/
8. Out-of-Court Dispute Resolution
8.1 Consumers have the right to contact the Czech Trade Inspection Authority (www.coi.cz) for out-of-court settlement of disputes.
8.2 EU-level online dispute resolution is available at: https://ec.europa.eu/consumers/odr
9. Final Provisions
9.1 These Terms and Conditions take effect on July 21, 2025, and may be updated at any time by the Seller.
9.2 By submitting an order, the Buyer agrees to these Terms and Conditions.
9.3 These Terms and Conditions are available at www.jk9-graphics.cz